The first accolade goes to The Body Shop.
I used to buy their Cotton White Eau de Toilette which really suited me. Unfortunately they discontinued it due to it not being as popular as it used to be. Hey ho, this normally happens to me.
As a long shot I wrote, via email, to their Customer Relations who, gave me the number of three of their factory outlets who receive discontinued stock to sell off.
Even though I discovered there was no more Eau de Toilette to be had, I was really taken with the friendliness and professionalism, not only from the lady (Sarah) who intially wrote back to me, but each of the stores that I contacted.
The York store even advised me of a new product that was out, that while not exactly the same, may appeal to me.
It doesn’t take much to be curteous to people and through their individual responses The Body Shop have now gone up in my estimation.