In todays internet world and in some cases having to deal with on-line customer service it can be very frustrating. In a lot of cases you don’t get a response from the contact forms.
So imagine my surprise when I contacted Macleans toothpaste company regarding their milk teeth range.
I sent a message through their contact form late one night because I’d been unable to buy any from both Sainsbury’s or Boots.
The next morning (before lunchtime) I had this reponse back:
"Thank you for your email regarding the availability of Macleans Milk Teeth Toothpaste.
We can confirm that the Macleans Milk Teeth range has been rebranded under the Aquafresh Brand. It is now known as Aquafresh Milk Teeth, Aquafresh Little Teeth and Aquafresh Big Teeth.
These products can be purchased from Asda and Sainsburys. Boots plan to stock the product from August onwards. Please find below a picture of the new packaging for this product.
Please accept our apologies for any inconvenience you may have been caused, and we thank you for taking the time to contact us.
Kind regards
Consumer Affairs Department
GLAXOSMITHKLINE CONSUMER HEALTHCARE"
So a BIG thumbs up to Macleans and thank you.